Shipping Policy

At GlitterGoth, we are committed to providing a transparent, reliable, and efficient shipping experience. This Shipping Policy explains how we process, dispatch, and deliver your orders, as well as what you can expect throughout the shipping process.

This Shipping Policy applies to all purchases made through glittergoth.co.uk.

1. Order Processing

All orders are processed after payment has been successfully received.

Processing Time

Handling time: 1–2 business days
Processing days: Monday to Friday (excluding UK public holidays)

Order Cut-Off Time

Orders placed before 5:00 PM (London Time) are processed on the same business day whenever possible.
Orders placed after 5:00 PM, on weekends, or on public holidays will be processed on the next business day.

Once your order has been processed and dispatched, you will receive a shipping confirmation email.

2. Shipping & Delivery Times

After dispatch, orders are delivered according to the following estimated transit times:

Transit time: 8–12 business days
Shipping days: Monday to Friday
Estimated total delivery time: 9–14 business days from the date your order is placed

Delivery times are estimates only and may occasionally vary due to circumstances beyond our control, including:

Customs inspections
Severe weather conditions
Carrier delays
Peak holiday periods
Remote delivery locations

While we work hard to ensure timely delivery, GlitterGoth cannot guarantee exact delivery dates.

3. Shipping Destinations

We currently ship throughout the United Kingdom and to selected international destinations.

If your country is unavailable during checkout, please contact us before placing your order at support@glittergoth.co.uk.

If we are unable to ship to your destination after an order has been placed, your order will be cancelled and a full refund will be issued.

4. Shipping Costs

Shipping costs are calculated automatically during checkout based on:

Delivery destination
Order weight
Shipping method selected

The final shipping cost is displayed before payment is completed, ensuring there are no hidden charges.

5. Shipment Confirmation & Tracking

As soon as your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note:

Tracking information may take 24–48 hours to become active after dispatch.
You can track your shipment at any time through our Track Your Order page or by using the tracking link included in your confirmation email.

If you have not received your tracking information within three business days after placing your order, please contact our customer support team.

6. Customs, Duties & Import Taxes

United Kingdom

Orders delivered within the United Kingdom are not subject to additional customs duties or import charges. The price displayed during checkout is the final amount you pay.

International Orders

International shipments may be subject to customs duties, import taxes, VAT, or other local government fees depending on your country's regulations.

These charges are not included in our product prices or shipping fees and are the responsibility of the customer.

We recommend contacting your local customs authority before placing an international order if you have any questions regarding potential import charges.

7. Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Order Changes

Changes to your shipping address or order details may be possible within 12 hours of placing your order.

Order Cancellations

Orders may be cancelled before they have been processed for shipment.

Once an order has been dispatched, cancellation is no longer possible. However, you may still return your order after delivery in accordance with our Refund & Return Policy.

Our customer support team aims to respond to all enquiries within 24 business hours.

8. Lost, Delayed or Missing Shipments

If your parcel has not arrived within 20 business days after the estimated delivery date, please contact us immediately.

We will:

Investigate the shipment with the carrier.
Keep you informed throughout the investigation.
Arrange an appropriate solution where applicable, including a replacement or refund if the shipment is confirmed lost.

9. Incorrect or Undeliverable Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an incorrect or incomplete address results in the parcel being returned to us:

We will contact you to arrange reshipment.
Additional shipping charges may apply for resending the parcel.

If you notice an address error after placing your order, please contact us immediately. We will do our best to update the address before the order is dispatched.

10. Returns & Exchanges

If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery.

Returns are accepted for both defective and non-defective products.
Free return shipping is provided for eligible returns.
A prepaid return label will be supplied once your return request has been approved.
Damaged, defective, or incorrect items are eligible for a replacement or a full refund at no additional cost.

Please refer to our Refund & Return Policy for full details.