Refund & Return Policy

At GlitterGoth, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help. This Refund & Return Policy explains how returns, exchanges, cancellations, and refunds are handled.

This policy applies to all orders placed through glittergoth.co.uk and is designed to comply with applicable UK consumer protection laws and Google Merchant Center requirements.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order for both defective and non-defective products.

To be eligible for a return:

The return request must be submitted within 30 days of delivery.
Items must be unused, unworn, and in their original condition.
Products should be returned with their original packaging whenever possible.
Proof of purchase or your order number is required.

Once your return request has been approved, you should return the item promptly using the instructions we provide.

2. Exchanges

If you would like to exchange an item for a different size or another product, please contact us within 30 days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, a refund will be issued instead.

3. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.

To help us resolve your request quickly, please include:

Your order number
A brief description of the issue
Clear photos of the item and its packaging (and a short video if applicable)

After reviewing your claim, we will offer an appropriate solution, which may include a replacement or a full refund.

For damaged, defective, or incorrect items, return shipping is completely free, and we will provide a prepaid return label where applicable.

4. Non-Returnable Items

For hygiene and health protection reasons, certain products cannot be returned once opened or used unless they are faulty or not as described.

These include, but are not limited to:

Earrings
Body jewellery
Personal care or hygiene products
Gift cards
Any personalised or custom-made products

These exclusions do not affect your statutory rights if a product is defective or incorrectly supplied.

5. How to Start a Return

To request a return, please contact us using one of the methods below within 30 days of receiving your order.

Email: support@glittergoth.co.uk

Phone: +44 1422 202494

Please include:

Your order number
The item(s) you wish to return
The reason for your return (optional but appreciated)

Once your request has been approved, we will send you detailed return instructions together with a downloadable return label.

Please:

Download and print the return label.
Pack the item securely.
Attach the return label to the parcel.
Send the package using your local postal or courier service.

6. Return Shipping Costs

We provide free return shipping for eligible returns.

A downloadable prepaid return label will be provided after your return request has been approved.
No restocking fees are charged.
There are no hidden return handling fees.

7. Refund Processing

Once we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved:

Your refund will be processed within 7 business days.
Refunds will always be issued to the original payment method used during checkout.
Depending on your bank or payment provider, it may take several additional business days before the funds appear in your account.

If your return does not meet our return requirements, we will contact you before taking any further action.

8. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Orders may be cancelled before they have been processed or shipped.

If your order has already been dispatched, you may still return it under our 30-Day Return Policy after delivery.

9. Your Consumer Rights

Nothing in this Refund & Return Policy limits or excludes any statutory rights available to consumers under applicable UK consumer protection legislation.

If your goods are faulty, not as described, or not fit for purpose, you may be entitled to additional legal remedies under UK law.