Shipping Information

Brief Free Shipping Details

Your order is eligible for free shipping in the following circumstances:

  • It is being delivered to a UK address, your cart total is £15 or more. No weight restrictions apply.
  • It is being delivered to an International address, your cart total is £45 or more, and the weight of your order does not exceed 1KG (Total weight will be shown prior to checkout confirmation.)

Please see below for our full shipping details, including approximate delivery times.


Normal Shipping Times

At GlitterGoth, we do our best to ensure that customers receive their items in a timely manner. Below is a rough guide to help you discover how long it normally takes to receive a parcel from us in your part of the world. While we would love to make this an ironclad guarantee, inclement weather across the globe and a busy mail season can lead to unforeseen and unfortunate delays. If you have any questions or concerns, please do not hesitate to contact the sales team.

Delivery Location

Normal Wait For Delivery

When to contact the sales team to report an item lost.

Within The UK

1-4 working days

15 working days

Throughout Europe

3-7 working days

28 working days

North America (Including Canada), Australasia

5-10 working days

28 working days

South America, Asia, The Far East

10 to 20 working days

35 working days

Please Note that these shipping times apply to our free shipping offers as well as next day and Airsure delivery. Parcelforce global services, available on large and bulky items, allows shipping within 5 working days internationally. Please see below for prices.

Shipping and Handling Within the UK

We offer a free shipping service on all orders with a sub-total over £15 to all addresses within the UK, and aim to dispatch your item, where possible, within one working day once payment has cleared. We guarantee that all in stock items will be dispatched to you within three working days.

Orders under £15 are charged a standard shipping rate based on weight. You will be informed of your shipping total during checkout.

Limitations of Free Shipping Offer Within The UK: The free shipping offer is limited to orders totalling £15 or more made within one transaction. Multiple orders of separate items paid for in separate transactions will incur standard shipping charges.

We use first class post or Recorded "signed for" mail services where appropriate or by request. While these aim to deliver within five working days, this is not a guaranteed time-scale, and it can take up to fifteen working days for your purchase to reach you. If you do not receive your product in that time, then please contact GlitterGoth for assistance.

Next Day Delivery: If you choose next day delivery before 4pm, you should receive your parcel before 1pm the following day. This priority service excludes weekends and bank holidays, and priority services requested on Friday or Saturday will dispatch on Monday to arrive on Tuesday.

If Royal Mail attempt a delivery that requires a signature and you are out, and you do not arrange re-delivery of your item, then we will contact you once the item has been returned to us to discuss your options. If you fail to pick up a package that has had a delivery attempt to your door, then we will gladly offer a refund to you minus the postage charge where applicable. This does not include items using the Free Shipping option.

Overseas Shipping

We offer a free shipping service on all orders  to international addresses weighing up to 1KG with a sub-total over £45 (approximately €55 or US$75). Please use our currency tool for prices in your local denomination. We aim to dispatch your item, where possible, within one working day once payment has cleared. We guarantee all in stock items will be dispatched to you within three working days.

Orders totalling under £45 shipping to destinations outside the UK will be shipped by First Class Airsure. Please view the current tarrif below based on weight.

Weight of Parcel in grams

Cost for Airsure (All Destinations)

0-100

£9.70

101-250

£10.30

251-500

£13.00

501-750

£15.90

751-1000

£18.70

Orders weighing over 1 KG shipping to destinations outside the UK are charged a Parcelforce Global shipping rate based on weight. Items that are likely to tip the weight of your order over 1kg are: Walking Canes, Glassware, Large Bags and Large Decor Items such as Clocks. The weight of your order will always be displayed when you click "view cart".

Please check the list below for your country and the table for the appropriate shipping costs. Please note orders weighing over 1KG are exempt from the free shipping offer.

Ireland Express: Republic of Ireland Only

Band 1: Belgium, Denmark, France, Germany, Luxembourg, Monoco, Netherlands.

Band 2: Austria, Armenia, Andora, Finland, Bosnia and Herzegowina, Belarus, Bulgaria, Cape Verde, Croatia, Cyrprus, Czech Republic, Estonia, Faroe Islands, Georgia, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Lichtenstein,Lithuania, Macedonia, Malta, Mauritania, Republic Of Moldova, Poland, Portugal, Romania, Russian Federation, San Marina, Slovak Republic, Slovenia, Sierra Leone, Spina, Sri Lanka, Sweden, Switzerland, Turkey, Ukraine, Vatican City (Holy See)

Band 3: Australia, New Zealand, Brunei Darussalum, Cambodia, China, Christmas Island, Cocos (Keeling) Islands, Fiji, French Polynesia, Guam, Hong Kong, Indonesia, Japan, South Korea, Macau,Malaysia, Marshall Islands, Federated Stats Of Micronesia, Nauru, New Caledonia, Papau New Guinea, Phillipines, Samoa, American Samoa, Singapore, SOlomon Islands, Taiwan, Thailand, Viet Nam.

North America: Canada and the USA

International: All Other Countries

 

Parcel Weight in KG

Ireland Express

Band 1

Band 2

Band 3

North America

International

1 to 1.4

£22.50

£39.60

£45.30

£62.30

£53.90

£70.70

1.41 to 1.9

£22.50

£41.45

£47.75

£67.15

£58.15

£77.15

1.91 to 2.4

£22.50

£43.30

£50.20

£72.00

£62.40

£83.60

2.41 to 2.9

£22.50

£45.15

£52.65

£75.60

£65.75

£89.10

2.91 to 3.4

£22.50

£49.45

£56.95

£79.20

£69.10

£94.60

3.41 to 3.9

£22.50

£51.60

£59.10

£82.80

£72.45

£100.10

3.91 to 4.4

£22.50

£55.90

£61.25

£86.40

£75.80

£105.60

4.41 to 4.9

£22.50

£57.75

£63.40

£90.00

£79.15

£111.10

4.91 to 5.4

£23.75

£59.60

£63.90

£93.80

£81.85

£116.05

5.41 to 5.9

£25.00

£61.45

£65.90

£97.60

£84.55

£121.00

For heavier orders please contact GlitterGoth for a quote.

 

Limitations of Free Shipping Offer: The free shipping offer is limited to orders worth £45 or more and weighing less than 1Kg. Items weighing more than 1Kg will be charged shipping at the Parcelforce rate. Multiple orders of separate items paid for in separate transactions will incur standard shipping charges.

We use first class Airmail or Recorded "Airsure" mail services where appropriate. While these aim to deliver within five working days, this is not a guaranteed time-scale, and it can take up to fifteen working days for your purchase to reach you. If you do not receive your product in that time, then please contact GlitterGoth for assistance.

Overseas customers:

Imports into your country may be subject to import duty if you are not within the EU. You are liable for any duties that may be imposed. GlitterGoth cannot fabricate details on the customs forms to help you avoid duty charges.

VAT (Value Added Tax)

Due to the current legislation in Britain, GlitterGoth is not VAT registered. This means that we do not have to charge our customers VAT. Instead, we pay the tax to our suppliers. As such, the prices on-site are all-inclusive. The only additional costs that may be incurred are shipping (where relevant) and import duty, which is calculated and charged by your nation when it crosses the border.

Returns & Refunds

If you no longer require an item, please contact us as soon as possible, so that we can cancel your order.

Goods may be returned for any reason within seven days of the purchase arriving with you. In accordance with the UK distance selling regulations, any UK customer is entitled to a "no questions" refund or exchange within seven days of receipt. Please ensure that your purchase is returned in a fit condition for sale and with their original packaging (unsealed is acceptable, but please ensure any relevant tamper seals are undamaged.

Please contact us as soon as possible to inform us you are returning the item and put a note in with parcel explaining how you would like us to proceed so as to avoid delays in dealing with your return.

We recommend that you use a recorded delivery service for your returns. The cost of returning goods is non-refundable, and should be borne by the purchaser unless the item in question is damaged or faulty.

Pierced Jewellery Returns

Please do not remove pierced jewellery from its tamper-proof packaging if you believe you may wish to return it. Any pierced jewellery returned with the sealed bag broken can not be guaranteed as "new" for hygiene reasons and therefore cannot be resold, meaning that GlitterGoth incurs a loss.

Although a refund may be issued in this case, GlitterGoth reserves the right to initiate legal proceedings in the small claims court against the customer for breach of contract - as the customer is not returning the item in fit condition for re-sale.

Overseas Returns

IMPORTANT : Overseas customers returning goods from outside the EU - It is most important that the packaging containing the returned items are marked clearly as RETURNED GOODS, Failure to do this may cause customs charges to be applied to the returned consignment.

In this event, GlitterGoth may deduct the charge from any refund due.

Damaged Items

In the event of goods arriving damaged, please contact us as soon as possible so that we can arrange a refund or replacement.

Limitations of Liability

We will make every endeavour to deliver your order promptly, however we reserve the right to delay, suspend or cancel your order for any reasonable cause. GlitterGoth will not be responsible for any incidental loss or damage, however caused.

Overseas customers

Imports into your country may be subject to import duty if you are not within the EU. You are liable for any duties that may be imposed.

Contact Address

 

The address below is our administrative office for comments and return processing. Regretfully, this office is not open to the public and no stock is held on premises.To make a purchase from GlitterGoth, please place your order online.

GlitterGoth
12, Lansdowne Road,
Malvern,
Worcestershire,
WR14 1HY


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