Terms & Conditions

Welcome to our website. If you continue to browse and use GlitterGoth, you are agreeing to comply with and be bound by the following terms and conditions, which together with our privacy policy govern GlitterGoth's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term 'GlitterGoth' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

Stock Availability and Dispatch Times

  • All stock listed as "In Stock" is available in our stock room for immediate dispatch and, barring any unforeseen damage to the item, will be dispatched to you, the purchaser, within three working days to the delivery address provided.
  • Items listed as "Out Of Stock", "Pre-Order" or "Special Order" are exempt from the three working day dispatch guarantee, and may take twenty-eight or more working days to be dispatched to you. By purchasing these items you agree to the longer dispatch time, but this does not affect your right to cancel at any time.
  • GlitterGoth will keep you informed of the status of your order up to the point of dispatch.

Delivery

  • GlitterGoth agrees to use the most relevant delivery service for your item, and provide tracking details where relevant to help you keep track of your order.
  • Parcels shipping to a UK address normally arrive within 1 to 5 working days, but the customer agrees to wait up to fifteen working days before reporting the item as lost and requesting a refund or replacement.
  • Parcels shipping to am International address normally arrive within 8 to 10 working days, but the customer agrees to wait up to twenty-eight working days before reporting the item as lost and requesting a refund or replacement.
  • Customers using the Next Day delivery service within the UK will receive their items the next working day after their order is placed, as long as the purchase is made before 4 pm. Next Day Delivery orders made on a Friday will be delivered the following Monday. Bank holidays are excluded from the next day delivery schedule.

Item Collection

Customers who are not available to receive their order and fail to collect their purchase from the sorting office or arrange redelivery agree to one of the following actions being taken:

  • Upon the return of the item to Glittergoth, a full refund is given to the buyer minus the cost of postage incurred by the company. Please note that any purchases eligible for the free shipping offer will still be refunded minus the actual cost of postage.
  • Alternatively, the item can be sent again to the address specified upon the payment of the additional postage cost.

Exchanges

  • If you have purchased an item that is an incorrect size, you may return it for a free exchange within seven working days of receiving the package. The customer is responsible for the cost of return postage to GlitterGoth, but the company will bear the cost of posting the replacement to you.

Returns and refunds

  • If you receive an item and discover it is faulty, please let us know as soon as possible and return the item for an exchange or refund. You will be reimbursed the cost of the postage for returning the item to us.
  • If you receive your purchase and the item is not to your liking, then please let us know and we will be happy to refund you for the item on condition of the item being returned to us. In this case the buyer must bear the cost of the postage to return the item to us. We recommend using tracked postage methods to ensure the item arrives safely with us, and expedite the refund process.
  • Items to be returned must come with, but not necessarily in, their original packaging. In the case of pierced jewellery we kindly request that the tamper seal is undisturbed.
  • Should pierced jewellery be returned to us with damaged tamper seals, Glittergoth acknowledges the necessity for a refund, but may take legal action in small claims court to recoup the cost of the earring which can now no longer be sold as new.

Export Duty

International customers may find their purchases subject to import duty at their local border. It is the responsibility of the customer to pay all duties owing to their local government, and Glittergoth cannot make any finanacial recompense for these taxes at any given time.

Discount Voucher Codes

We are currently offering customers who review the site on Trustpilot a ten percent discount off their next order. This is limited to one coupon per customer and per transaction. If you have reviewed the site after November 17th 2013 and not received your discount code, please contact us for your discount code.

The Use Of This Website

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, text and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Payment to GlitterGoth

  • We accept all major credit and debit cards, as well as Paypal payments, cheques(UK only) and postal orders (UK only).
  • Payments by cheque must reach us within ten working days of your order, or your order may be cancelled. We will notify you before cancellation if we have not received your payment.
  • If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.

Credit Card Billing

We will bill your credit card on receipt of your order. Transactions will appear on your card or bank statement as 'GlitterGoth'.

Our Right To Refuse Sale

GlitterGoth reserves the right to:

  • Decline a new customer registration or suspend a customer's account at any time and at our sole discretion.
  • Terminate, at our absolute discretion, your access to all or part of the services with or without notice.
  • Discontinue, at our absolute discretion, our site or services, or any part thereof, at any time, with or without notice.

Limitations of Liability

We will make every endeavour to deliver your order promptly, however we reserve the right to delay, suspend or cancel your order for any reasonable cause. GlitterGoth will not be responsible for any incidental loss or damage, however caused.

Contact Address

 

The address below is our administrative office for comments and return processing. Regretfully, this office is not open to the public and no stock is held on premises.To make a purchase from GlitterGoth, please place your order online.

 

GlitterGoth 12, Lansdowne Road, Malvern, Worcestershire, WR14 1HY


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