Shipping and Handling Within the UK
We offer a free shipping service on all orders with a sub-total over £10 to all addresses within the UK, and aim to dispatch your item, where possible, within one working day once payment has cleared. We guarantee all in stock items will be dispatched to you within three working days.
Orders under £10 are charged a standard shipping rate based on weight. To discover these charges, please use the shipping estimator tool in your shopping cart.
Limitations of Free Shipping Offer: The free shipping offer is limited to orders made within one transaction. Multiple orders of separate items paid for in separate transactions will incur standard shipping charges.
We use first class post or Recorded "signed for" mail services where appropriate or by request. While these aim to deliver within five working days, this is not a guaranteed time-scale, and it can take up to fifteen working days for your purchase to reach you. If you do not receive your product in that time, then please contact GlitterGoth for assistance.
If Royal Mail attempt a delivery that requires a signature and you are out, and you do not arrange re-delivery of your item, then we will contact you once the item has been returned to us to discuss your options.
Redelivery or refunds resulting from the customer failing to collect a delivered item and said purchase being returned to us by the postal service will be subject to a £5 administrative fee to cover the extra postal costs entailed.
Overseas Shipping
We offer a free shipping service on all orders with a sub-total over £45 to international addresses, and aim to dispatch your item, where possible, within one working day once payment has cleared. We guarantee all in stock items will be dispatched to you within three working days.
Orders under £45 are charged a standard "Airsure" shipping rate based on weight. To discover these charges, please use the shipping estimator tool in your shopping cart.
Limitations of Free Shipping Offer: The free shipping offer is limited to orders made within one transaction. Multiple orders of separate items paid for in separate transactions will incur standard shipping charges.
We use first class Airmail or Recorded "signed for" mail services where appropriate or by request. While these aim to deliver within five working days, this is not a guaranteed time-scale, and it can take up to fifteen working days for your purchase to reach you. If you do not receive your product in that time, then please contact GlitterGoth for assistance.
Overseas customers:
Imports into your country may be subject to import duty if you are not within the EU. You are liable for any duties that may be imposed. GlitterGoth WILL NOT fabricate details on the customs forms to help you avoid duty charges.Returns & Refunds
If you no longer require an item, please contact us as soon as possible, so that we can cancel your order.
Goods may be returned for any reason within seven days of the purchase arriving with you. In accordance with the UK distance selling regulations, any UK customer is entitled to a "no questions" refund or exchange within seven days of receipt. This is on the condition that your purchase is returned in a fit condition for sale and with their original packaging (unsealed is acceptable).
Please contact us as soon as possible to inform us you are returning the item and put a note in with parcel explaining how you would like us to proceed so as to avoid delays in dealing with your return.
We recommend that you use a recorded delivery service for your returns, as GlitterGoth cannot issue a refund until the goods have arrived with us. The cost of returning goods is non-refundable, and should be borne by the purchaser unless the item in question is damaged or faulty.
Pierced Jewellery Returns
Please do not remove pierced jewellery from its tamper-proof packaging if you believe you may wish to return it. Any pierced jewellery returned with the sealed bag broken can not be guaranteed as "new" for hygiene reasons and therefore cannot be resold, meaning that GlitterGoth incurs a loss.
Although a refund may be issued in this case, GlitterGoth reserves the right to initiate legal proceedings in the small claims court against the customer for breach of contract - as the customer is not returning the item in fit condition for re-sale.
Overseas Returns
IMPORTANT : Overseas customers returning goods from outside the EU - It is most important that the packaging containing the returned items are marked clearly as RETURNED GOODS, Failure to do this may cause customs charges to be applied to the returned consignment.
In this event, GlitterGoth may deduct the charge from any refund due.
Damaged Items
In the event of goods arriving damaged, please contact us as soon as possible so that we can arrange a refund or replacement.
Limitations of Liability
We will make every endeavour to deliver your order promptly, however we reserve the right to delay, suspend or cancel your order for any reasonable cause. GlitterGoth will not be responsible for any incidental loss or damage, however caused.
Overseas customers
Imports into your country may be subject to import duty if you are not within the EU. You are liable for any duties that may be imposed.
